Maui motorists have a new way to renew their vehicle registrations annually, the Department of Finance reported Friday while announcing the state’s first grand opening celebration of a self-serve kiosk next week.
Now, instead of waiting in line at the Division of Motor Vehicles at the Maui County Service Center at the Maui Mall, car owners can visit a kiosk at the Maui Lani Safeway store in Wailuku, even after regular office hours. There is a 2.5 percent credit card fee charged to customers during kiosk transactions.
A grand opening is set for 11:30 a.m. Monday, Feb. 11, at the store, which is open daily from 5 a.m. to 2 a.m.
The kiosk houses a self-service terminal that allows people to use a touchscreen to process and print vehicle registration cards and emblems. The machine, referred to as an SST, accepts payments from debit or credit cards. Work on installing kiosks at other locations is ongoing.
“These new terminals will save customers time and be open conveniently at night and on weekends,” said Mayor Michael Victorino. “I’m excited any time we expand services for our customers.”
The terminals issue car registration renewals.
“Consumers can now register their vehicles, pay for their documents and have everything in hand – all in a matter of minutes,” said Lito Vila, head of the Department of Finance Division of Motor Vehicles and Licensing. “This provides drivers with quick and convenient customer service and puts them back on the road while freeing division employees to focus on more complex customer needs.”
Acting Department of Finance Director Scott Teruya said: “We will closely monitor customer use of these new kiosks to see how they impact service center operations, reducing wait times for other customers, for example. I’m hopeful that we can get the Kihei and Lahaina kiosks up and running by the end of the month.”
Customers are able to perform the following transactions, provided their vehicle’s safety inspection is current:
- Renew their car, truck, motorcycle, and trailer registrations.
- Renew an expired registration up to 10 months and two weeks after expiration
Vila added: “A kiosk also has been installed at the Kahului Service Center, which accepts cash payments as well as debit and credit cards. Our customer service representatives will gladly assist customers who may need assistance.”
Other self-service terminals will be available soon at the Safeway stores at the Lahaina Cannery Mall and the Piilani Village Shopping Center in Kihei.
The project vendor is Intellectual Technology Inc. It specializes in kiosks that help Division of Motor Vehicle agencies throughout North America increase the speed, visibility and security of motor vehicle document processing. The company is an industry leader in DMV kiosk technology with programs in 34 states and jurisdictions.
For more information, contact the Division of Motor Vehicles call center at (808) 270-7363.